Refund Policy

At Skill Within, we stand behind every audit and upgrade we deliver. If something isn't right, we want to make it right. Our refund policy is designed to be fair to you and sustainable for our small team of human experts.

Refund requests must be submitted within 7 days of receiving your audit or upgrade report.

Requesting a refund is simple:

1. Email us at hello@skillwithin.com with the subject "Refund Request"
2. Include your order ID, the email used at purchase, and the reason for refund
3. Provide specific feedback — this helps us improve and helps us evaluate your request fairly
4. We'll respond within 2 business days with a decision or follow-up questions

Once approved:

• Refunds are processed within 7-10 business days
• The amount is credited back to the original payment method
• You'll receive an email confirmation when the refund is initiated
• Bank or payment processor timelines may add a few extra days before the amount reflects in your account

In some cases, we may offer partial refunds — for example, if part of the service has been delivered but the rest is incomplete or unsatisfactory. We'll discuss this transparently with you before processing.

If you change your mind before we begin working on your audit, you can request a full refund with no questions asked. Just email us as soon as possible after payment.

Once we've started reviewing your profile (typically within a few hours of payment), cancellation may not be possible, but a partial refund can be discussed based on the work completed.

If you disagree with our refund decision, please reply to our email with additional context. We're a small team of real humans and we want to find a fair resolution. Escalations beyond email correspondence are governed by our Terms of Service.

We may update this Refund Policy from time to time. The version in effect at the time of your purchase will apply to your refund eligibility.